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Client Online Timesheet Instructions

Instructions and FAQs for Clients

Our workers are using online timesheets, authorised by PIN, which means no paper timesheets will be attached to our invoices.

The unique PIN and Authoriser Name are the criteria used to authenticate the time worked, which populates our invoices.

1. We will provide you with a single 6-digit PIN for the Site/Ward.

2. Please give it to the designated people who authorise timesheets.

3. Each individual shift needs to be authorised by PIN (provided internally to you) and with the name of the person who is authorising.

Example: Worker’s Mobile Phone & Online Timesheet

4. The Booking Contact will receive a Confirmation Email of the submission.

5. If the person receiving the confirmation email of submission detects any motive for query, please contact us immediately.

6. New Improved Invoice Layout

  • Column 1 – Role; Date of shift; Shift type; Start time; End time & break.
  • Column 2 – Staff Surname & Initial; Authoriser Name & Initial.
  • Column 3 – Date & exact hour of authorisation; AHIE Consultant; PO.

FAQs

The authoriser on site does not have a PIN
  • The worker needs to contact their Access Healthcare Consultant.
  • Please inform the Booking Contact that the shift was worked.
  • Access Healthcare will contact the Booking Contact to verify.
Direct booking and there is no online timesheet
  • The worker contacts Access Healthcare for the Booking and Booking Contact.
  • Access Healthcare will issue an online timesheet.
Unable to submit the timesheet (mobile phone isn't working)
  • The worker needs to contact their Access Healthcare Consultant.
  • Please inform the Booking Contact that the shift was worked.
  • Access Healthcare will contact the Booking Contact to verify.
Incorrect times / breaks
  • Adjust the time before entering your PIN.
  • If time is submitted with incorrect hours or breaks, contact Access Healthcare.
  • The worker needs to contact their Access Healthcare Consultant with the correct times / breaks.
  • Please inform the Booking Contact of the correct times / breaks.
  • Access Healthcare will contact the Booking Contact to verify.