Client Online Timesheet Instructions

FAQs

The authoriser on site does not have a PIN

The worker needs to contact their Access Healthcare Consultant.
Please inform the Booking Contact that the shift was worked.
Access Healthcare will contact the Booking Contact to verify.

Direct booking and there is no online timesheet

The worker contacts Access Healthcare for the Booking and Booking Contact.
Access Healthcare will issue an online timesheet.

Unable to submit the timesheet (mobile phone isn't working)

The worker needs to contact their Access Healthcare Consultant.
Please inform the Booking Contact that the shift was worked.
Access Healthcare will contact the Booking Contact to verify.

Incorrect times / breaks

Adjust the time before entering your PIN.
If time is submitted with incorrect hours or breaks, contact Access Healthcare.
The worker needs to contact their Access Healthcare Consultant with the correct times / breaks.
Please inform the Booking Contact of the correct times / breaks.
Access Healthcare will contact the Booking Contact to verify.

These Instructions and FAQs are for Clients

1. We will provide you with a single 6 Digit PIN for the Site / Ward.

2. Please give it to the designated people who authorise timesheets.

3. Each individual shift needs to be authorised.

Example: Worker’s Mobile Phone & Online Timesheet

4. The Booking Contact will receive a Confirmation Email

5. New Improved Invoice Layout

Column 1 – Role; Date of shift; Shift type; Start time; End time & break
Column 2 – Staff Surname & Initial; Authoriser Name & Initial
Column 3 – Date & exact hour of authorisation; AHIE Consultant; PO