Client FAQs
Welcome to our client support centre!
If your question isn’t answered below, please contact us. We’re here to make sure you have the greatest possible experience with our new online timesheet system. If you are a client or healthcare facility interested in our services, please contact us to discuss how our solutions might fulfil your requirements.
Access Healthcare’s Online Timesheet
The authoriser on site does not have a PIN
- The worker needs to contact their Access Healthcare Consultant.
- Please inform the Booking Contact that the shift was worked.
- Access Healthcare will contact the Booking Contact to verify.
Direct booking and there is no online timesheet
- The worker contacts Access Healthcare for the Booking and Booking Contact.
- Access Healthcare will issue an online timesheet.
Unable to submit the timesheet
“Mobile phone isn’t working”
- The worker needs to contact their Access Healthcare Consultant.
- Please inform the Booking Contact that the shift was worked.
- Access Healthcare will contact the Booking Contact to verify.
Incorrect times / breaks
- Adjust time prior to entering your PIN.
If time is submitted with incorrect hours or breaks, contact Access Healthcare. - The worker needs to contact their Access Healthcare Consultant with the correct times/breaks.
- Please inform the Booking Contact of the correct times/breaks.
- Access Healthcare will contact the Booking Contact to verify.
Ready to Switch?
To switch to our speedier and safer online timesheet option, contact your Access Healthcare Consultant or support@accesshealthcare.co.uk
Online Timesheet
Here is an example timesheet invoice: